Member Spotlight: Goodwill of Southwestern Pennsylvania

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Goodwill of Southwestern Pennsylvania

Goodwill of Southwestern Pennsylvania is a human service agency and network of not-for-profit businesses whose mission is to help people overcome barriers to employment and enjoy the dignity and benefits of work and improved quality of life.

With over 1,200 employees and annual revenues of over $50 million, Goodwill SWPA ranks as one of the largest Goodwill organizations in the U.S. It serves eight counties in southwestern Pennsylvania, nine counties in north central West Virginia, and manages several affiliate units and special-purpose entities, including Goodwill of Fayette County; Goodwill of North Central West Virginia; Goodwill Commercial Services, Inc.; Northside Common Ministries; and Goodwill Housing.

As one of the largest and most diverse human and social service organizations in the region, Goodwill SWPA serves thousands of people each year and annually places nearly 1,000 people with employment barriers in jobs in the community. The agency provides a broad array of employment-related education and workforce development services for people with special needs and other barriers to employment, including individuals with developmental and/or intellectual disabilities, displaced workers, participants in welfare-to-work programs, people who are homeless, have limited work experience or education, limited job skills or training, veterans, youth and older workers, and people with criminal backgrounds.

Goodwill SWPA’s employment services programs are accredited by CARF, an independent, non-profit accrediting body whose official certification is a mark of distinction among agencies that provide such services. 

Goodwill SWPA has 31 area stores and several other businesses to help to support agency programs and to provide training, education and employment opportunities for clients. Revenues from Goodwill stores – along with income from other business units, salvage sales, contract work, rehabilitation grants and fees, and public support – go directly to job-training services and equipment needed by people with disabilities and disadvantages. On an annual basis, an average of over 90% of all Goodwill SWPA revenue supports the agency’s job-training and employment programs.

More information about Goodwill SWPA can be found at,; or